FAQ / Billing and Refunds
Common Questions Before You Choose
These answers cover only the plan rules listed here. Check specific orders and requests in the user panel.
When does monthly plan data reset?
Data resets monthly on the activation date. Check the activation date and remaining allowance shown in the user panel for your current plan. Monthly plans and data packs follow different rules. If you want unused data to remain available long term, compare the data pack terms before choosing.
What happens if I upgrade a monthly plan mid-cycle?
For a mid-cycle upgrade, the price difference is converted into remaining days. Before proceeding, check your current plan, the target plan, and the checkout details in the user panel. An upgrade does not automatically restart a full monthly period; refer to the order details shown in the panel.
Do data packs expire?
Data packs remain available until used and never expire. Their allowance decreases with actual usage and does not reset on a monthly plan's activation date. Consider whether you use data steadily each month or in occasional bursts; the right product depends on your usage pattern.
Which payment methods are available?
VPNTF supports Alipay, WeChat Pay, and USDT. After choosing a plan, review the order details and select a payment method in the user panel. If the product, allowance, or price shown in the panel isn't the tier you intend to choose, return to the plan list and select again.
What is the refund policy?
VPNTF offers a 7-day refund policy with no reason required. See the Terms of Service for how to apply and the applicable terms. To submit a request, describe your order in a support ticket through the user panel and check the relevant order details.